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INTRODUCING AOTEA PATHOLOGY We are very pleased to provide you with this information. This is an exciting milestone in the long history of the two merged practices, Valley Diagnostic Laboratories and Medical Laboratory Wellington, and we wish to take this opportunity to thank all of you for your considerable support to create the world-class laboratory for the region. We take pride in providing pathology services of the highest quality to standards that underpin modern clinical practice. If at any time you have questions about arrangements or any service issues please contact our Customer Liaison Co-ordinators, Fiona James.. They will be happy to assist with any concerns that may arise. We will address any issues as quickly as possible so that there is minimal disruption to your practice and for your patients. Fiona James - (04) 381 5979 or 027 453 0516
Contact Numbers From our main laboratory phone number you can self select the department you want from the main menu or ask to be transferred to the department that you require. We offer a direct line for Results (04) 381 5901.
Options from the main number are:
Practice pathologists Medical practitioners are welcome to contact the pathologists for advice about pathology testing and your patients' management. Click here for pathologists profiles and contact details. All pathologists can be reached through the main number (04) 3815900.
Request Forms We would ask that if you generate your own request forms out of your practice management system (such as Medtech), could you please make Aotea Pathology the main provider, and correct the opening hours where relevant. Click here for an instruction page to help with this procedure. Test request forms designed specifically for specialist practitioners working in private practice, private clinics and hospitals are available. These forms include fields/tick boxes for the essential information required to process these tests requests, and for which charges normally apply. Some exemptions may be applicable and for information about the DHB's policy on charges/exemptions for specialist referred tests. Click here |
Collection rooms and other services Aotea Pathology operates a network of 18 collection rooms through out the greater Wellington region. Our rooms at Courtenay Place in central Wellington are open from 7am each weekday, as are the rooms at Raroa Road in Lower Hutt. Patients may attend any of the collection rooms in the Wellington, Lower Hutt, Upper Hutt, Porirua and Kapiti areas. For laboratory details and opening hours of all rooms please. Click here Domiciliary visits for blood sample collection, and urgent sample pick up can be arranged by phoning the main number (04) 381 5900 and selecting Option 3. Guidelines for access to this service have been developed. Click here for a copy A range of specimen collection supplies is supplied by the laboratory. Please use your Laboratory Supplies requisition form and fax it through to (04) 381 5980, or send it in to the laboratory with the courier in the usual way. Alternatively email stores@apath.co.nz with your order. Access to results We wish to reassure all referrers that historical laboratory results are available for patients regardless of the laboratory they have attended in the past. Please phone the results line (04) 381 5901.
Turnaround time Our aim is to maintain the current prompt turnaround times including urgent testing where there is clinical need. To achieve this we have planned our combined collection and courier system to work as efficiently as possible to ensure that specimens are delivered promptly to the main testing laboratory at all times of the day. For example sample sorting and data entry is undertaken in our main hub rooms at Porirua, Raroa Road and Courtenay Place. This allows ready sample identification and tracking throughout the process. Couriers leave collections rooms and main hubs on a regular basis to take specimens to the Courtenay Place laboratory. We closely monitor turn around times to ensure that service standards for urgent and routine testing as prescribed in our contract with the DHB are met or bettered. If you have any concerns or comments please let us know. This is helpful for us to identify problems and address them promptly.
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